TALK TO US

 

We'd love to hear from you!

 

E-MAIL

Chris@scentbackrelax.com



PHONE

Tel: 469-715-2607

FAQ

1

​How do I

place an order?

There are multiple ways for you to place an order. If you already know what you would like simply place your order online and have us ship it directly to you or choose local pickup if you live in the DFW area. However,  you would like to smell the scents first then you can look at our "Events" page and find out when we will be at a local market selling candles next. You are also always welcome to call, text or email us for additional information on large orders or custom orders!

2

Payment

& Shipping

We are currently only able to accept Pay-Pal through our website. If you come to one of the market days we are at however, we are able to take Cash, Credit Card and Apple Pay as well. Our shipping process is still in the works right now as we are trying to reduce the cost to you the consumer as much as possible. We are currently shipping via USPS using their Flat Rate boxes. We try to fit everything into the box most suitable for your order to insure your package does not get damaged. As we continue to ship we are hoping to find a less expensive method. We estimate 3-5 Business days for you to receive your order, but don't be surprised if they show up sooner! For more information view our Shipping Policy.

3

Secure Ordering

& Payment Options

Our payments online are securely processed through Pay-Pal. If you come to one of the markets we are at or place a special order we use the Clover device and Bank of America to process in person transactions. We also offer cash payments when visiting one of the market events. For more information view our Privacy Policy.

4

Returns

Refunds

If any of your products are damaged upon arrival please reach out immediately and provide us with pictures of the damaged product. We ask that you reach out within 14 days of delivery to begin the process of replacing your damaged product. For more information view our Returns Policy.

  • Facebook Social Icon
  • Instagram
  • Pinterest

CONTACT US

T: 469-715-2607

Chris@scentbackrelax.com

Hand Poured in Plano, TX

JOIN OUR MAILING LIST

Copyright 2019 Scent Back & Relax LLC